ITIL V3 Foundation

ITIL V3 Foundation

Course Information:

Next public date TBD
Private offerings available upon request.

*ATTN: Gov’t employees please read >>

This project is funded in whole or part with funds from Employer Workforce Training Funds administered by the Oregon Department of Community Colleges and Workforce Development and Worksystems, Inc.

Instructor

Raymond Anessi


Mr. Anessi offers 30 years of practical, operational experience in all areas of IT Support, Technology Development, Training and Customer Service. He is an enthusiastic teacher with a passion for his subjects, and years of experience provide him with an enhanced set of relevant use cases for students to embrace…


Learn More About Ray >>

Overview

In partnership with Pangloss Group, we were able to subsidize this training and bring it to you at an incredible discount. You’ll save more than 60% off of the usual price of this course.

This ITIL V3 Foundation Training explains the core principles of ITIL best practices using real-life examples and prepares you to pass the certification exam. Students have a 100% pass rate with this instructor!

This dynamic 3-day course introduces the ITIL Service Lifecycle for managing IT services to deliver on business expectations, and an engaging, case study based approach to learning the core disciplines of ITIL practices. Students will be positioned to successfully pass the exam required for entry to all intermediate or advanced certification tracks.

Prerequisites

Basic business/IT familiarity

Intended Audience

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators

Course Outline

Training Objectives:

The ITIL Version 3 best practice is composed of five core disciplines:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement

These disciplines represent a Service Lifecycle framework that further enhances IT alignment to the business while demonstrating business value, ROI & enabling IT to solve specific operational needs.

At the end of this course, you will be able to:

  • Understand and explain the key principles and concepts of IT Service Management.
  • Identify strategic benefits of implementing ITIL in an organization, and the need for IT to become integrated with Business Services.
  • Explain basic ITIL concepts, definitions and processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  • Identify the activities and roles involved with the Service Lifecycle.
  • Identify opportunities for Continual Service Improvement, not merely in daily operations, but across all aspects of IT Service delivery.
  • Identify the factors that affect the effectiveness of the Service Lifecycle.
  • Successfully negotiate the exam in preparation for gathering further capabilities for yourself and your organization.

Agenda

  • Service Management as a Practice
  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Technology and Architecture
  • Exam Prep
  • Exam
Top of Page >>

Our Sponsors: